Return Policy
Sunbound Lighting provides a 30 day warrants all custom products and accessory products against defects in material and workmanship brought to our attention within FIVE years after purchase.
Our Policy
In the event of a defect within the warranty period, the original purchaser must download an RMA Form below and send the completed form to Tech Support. The customer agrees to promptly submit a completed RMA form to us, including order number or reference number and detailed pictures. After we’ve reviewed and confirmed the RMA, we will instruct the customer to return the defective product back to our facility with the associated RMA#. Upon request, Sunbound Lighting will send out an advance replacement of defective product
Sunbound Lighting accepts return of defective stock and custom items under manufacturer’s warranty. Sunbound Lighting will, in our sole discretion, either repair the product, provide a replacement product, or remit a credit refund. Upon request, Sunbound Lighting will send out an advance replacement of defective product.
Returns
- Complete and submit an RMA form.
- Once approved, Sunbound Lighting will provide an RMA # for you to ship the product to our facility.
- Upon receiving the product, Sunbound Lighting will examine the product and determine if it falls under our terms and conditions
- For returns, a credit refund will be given to the customer according to the above returns policy
- For defective items, it is the sole discretion of Sunbound Lighting to repair the product, provide a replacement product, or remit a credit refund.
Damages
All packaging and items are carefully inspected prior to shipment. If your merchandise is damaged during shipment by the shipping carrier, please contact Sunbound Lighting within 15 days of delivery to initiate an RMA/damage claim. The return will be handled in the same process as defective items.
Advanced Replacement
If a new replacement item is needed immediately, the purchaser must request for an advanced replacement. Please be aware that advanced replacement items will be charged to the purchaser’s account and the RMA Request Form will act as the purchaser’s replacement purchase order. If the request is approved by Sunbound Lighting, an RMA # will be issued via the e-mail address provided on your RMA Request Form. This RMA # will also act as the new purchase order.
After the request is approved, the purchaser must ship back defective product to SB Lighting within 30 days. Upon inspection, if your item is found to be defective, a full refund will be issued, including a $10.00 shipping credit. If the item is inspected and found to be in working condition, the purchaser will have the option of having the item returned to them at Sunbound Lighting’s expense or refunded with a 30% restocking fee (if product is in 100% resalable condition).
Receiving
All products are inspected to ensure they are in good condition before they are turned over to the carrier. If the merchandise is received in damaged condition, or if cartons are missing, a notation must be placed on all documents signed by the recipient. Sunbound Lighting must be informed of any loss or damage within 15 days from the date of receipt should credit or replacement of merchandise be required from us.
Cancelled Orders
Orders or for non–custom products may be cancelled by the customer only upon payment of all reasonable charges based on expenses already incurred and committed by Sunbound Lighting. Custom lighting or modified made-to-order products are not subject to cancellation after 24 hours of order confirmation.
Returns and Exchanges
We are so confident that you will love our products, we are giving you 30 days to try them out.
If the color temperature, brightness, or size does not work for your project for whatever reason, you can return them back to us! The products need to be in re-sellable condition for us to take them back, so you cannot cut them, install them permanently, peel the adhesive off, etc. This offer does not include custom LED lights manufactured at our facility.
Money Back Guarantee from Sunbound
Every stipulation listed under the appropriate return period must be met and inspected by Sunbound and must be passed before any reimbursement can or will be applied. The Return & Exchange Policy only applies to orders purchased directly through Sunbound Technology LLC and not through any distributors of Sunbound.